Shipping Policy.

Processing. Orders are typically reviewed and prepared for shipment within 1–3 business days after acceptance and payment confirmation. Processing times may vary based on order volume, documentation review, carrier availability, weather, or other operational factors.

Tracking. Tracking information is provided when available after shipment is created. Helix28 Labs may use standard, expedited, or temperature-conscious shipping methods depending on the order and destination.

Delivery. Delivery timelines are estimates provided by carriers and are not guaranteed. If a package is lost, delayed, or arrives damaged, contact customer support promptly with your order number, tracking details, and photos where applicable so the issue can be reviewed with the carrier.